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BARCELONA FIFTEEN HOLIDAY APARTMENT DOUBLE DOBLE
Terms and conditions2019-10-21T10:18:55+00:00

TERMS AND CONDITIONS

Please read our terms and conditions carefully

RESERVATION

We require a minimum length of stay of three nights. (Some apartments may accept less nights).
Prices are per night and per apartment, taxes included.
To reserve the apartment a pre-payment is required. It varies from 20% to 100% of the reservation, – depending on the apartment and the dates of stay.
This pre-payment can be made either by credit card, by bank transfer or Pay Pal.
In case of cancellation, this payment will not be refunded.
Outstanding balance will be taken on arrival  before the apartment keys are given.

You will receive an e-mail confirmation with the exact address, the name and contact number of the person who will meet you at the apartment and useful information of how to get there from the airport.

DAMAGE DEPOSIT

A deposit against damage is requested in some apartments along with the rest of the payment and will be refunded on departure. (150 € or 200 € depending on the apartment)
The client shall be debited (taken from the deposit) for the cost of repairing or replacing any fixtures, fittings or contents that may have been damaged, broken, lost or stolen.

CLEANING

All our apartments provide fresh linen and towels.
An additional charge for final cleaning may be applicable in some apartments. (may vary between 30 € and 60 €, depending on the size of the apartment)
The apartments will be cleaned at the end of every stay.

In Barcelona Fifteen Aparthotel there is no extra cleaning fee to be paid. Towels are bein changed the 3rd day of the stay.

The client should leave the apartment clear of any rubbish and in a generally clean condition. Should the apartment be left in an especially dirty condition, an additional cleaning charge may be taken from the client’s deposit.

ARRIVAL AND DEPARTURE TIMES

We ask you to inform us of your arrival time in Barcelona upon receipt of reservation confirmation in order to have the apartment ready and welcome you on time.

Check-in is at 14:00 and Check-out is at 11:00am. However, should the apartment be available the day before or after, we will be pleased to consider your needs.
All arrivals after 21.00 will have an extra charge of 30€ as a “late arrival” fee, and arrivals after midnight have an extra charge of 50€.

NOISE

Our apartments are located in buildings where other local people live normally.
To respect the rest and the tranquillity of the neighbours, the level of noise should be kept within reasonable level at all times.
Parties in the apartments are not allowed.
Groups coming for stag or Hen parties are not accepted.
If any disturb is caused to the neighbourhood, Top-Barcelona-Apartments shall be entitled to request the clients to leave the apartment without the right to claim any type of compensation.
Under no circumstances shall the number of people staying in the apartment exceed the number on the booking.

TOURIST TAX

On November 1st 2012 the Tourist City Tax takes effect in Barcelona.
This will need to be paid directly to the apartment owner upon arrival.
From 1st April 2017 The Tourist City Tax in Tourist Apartments corresponds to 2,48 per person per night (VAT included).
For Barcelona Fifteen Studios the tax is 0,72€ per person per night (VAT included).

Children up to 15 years are exempt of tourist taxes.
The Tourist City Tax applies for a maximum of 7 nights per stay.

CANCELLATIONS

– prepayments made upon reservation are non refundable.
– A cancellation 7 days or less before the arrival date will have a penalty of 50% of the total amount of the stay.
– In case of no-show 100% of the reservation should be charged.

If a client changes the dates, it will be understood as a new stay and it shall be subject to the cancellation conditions.
Top Barcelona Apartments should be unable to provide to the client the property he has booked, they reserve the right to transfer him to a property of similar characteristics.

FRECUENTLY ASKED QUESTIONS

What can I do with my luggage if my flight before the check-in time?2019-05-27T13:53:56+00:00

From Monday to Friday – you can leave your luggage free of charge in our office located in Rambla de Catalunya 77, 1º1ªB, – open from 09.30h to 18.00h.

On the week-ends or Bank Holidays , you can use “Locker Barcelona” situated next to the Plaza Catalunya – Carrer d’Estruc 36 (+34 93 3028796)

What can I do with my luggage if my flight arrives before check-in time?2019-05-13T08:42:33+00:00

From Monday to Friday – you can leave your luggage free of charge in our office located in Rambla de Catalunya 77, 1º1ªB, – open from 09.30h to 18.00h.

On the week-ends or Bank Holidays , you can use “Locker Barcelona” situated next to the Plaza Catalunya – Carrer d’Estruc 36 (+34 93 3028796)

Where should I leave the keys?2019-04-10T09:20:50+00:00

Upon departure please leave the keys on the table and shut the door properly before leaving the apartment for the last time.

What happens if I lose the keys?2019-04-10T08:45:07+00:00

In the unfortunate event where the keys are lost or stolen, we are obliged to deduct 65€ from your credit card. This price covers the cost of replacing the locks for safety reasons.

Is the water drinkable?2019-04-10T08:50:36+00:00

Yes, the water in Barcelona is drinkable.

What happens if my flight arrives late at night?2019-04-10T08:53:33+00:00

There is an extra fee for late arrivals.

From 21:00 of 30€

From 00:00 of 50€

What happens if I break something?2019-04-10T08:41:28+00:00

Please call us as soon as possible to assess the damage. We will do our best to fix or replace the item(s). Then, we will reach a decision on whether there will be any charge incurred.

What can I do with my luggage if my flight is long after check out times?2019-05-13T08:42:22+00:00

From Monday to Friday – you can leave your luggage free of charge in our office located in Rambla de Catalunya 77, 1º1ªB, – open from 09.30h to 18.00h.

On the week-ends or Bank Holidays , you can use “Locker Barcelona” situated next to the Plaza Catalunya – Carrer d’Estruc 36 (+34 93 3028796)

When does the check-out take place?2019-05-13T08:42:27+00:00

Check-out time is before 11 am on the day of your departure.